RealityBasedGroup provides structured tools that help companies measure customer service performance through actual in-location evaluations. The mystery shopper program for businesses includes scheduled visits by trained individuals who follow set scenarios to assess service behavior, adherence to procedures, and overall customer experience. Feedback is gathered through formats such a... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf